Terms of Service

1. The service

Molaris records appointments, transcribes them, and drafts clinical notes, perio charts, and referral letters for provider review. Drafts are suggestions only, nothing is written to a patient chart until a licensed provider reviews and approves it.

2. You are the clinician

Molaris is a documentation tool. It is not a medical device and does not provide clinical advice. The provider who approves a note is solely responsible for its accuracy and for all diagnostic and treatment decisions. Always verify AI-generated content before approving it.

3. Accounts & acceptable use

• Keep your credentials confidential; you’re responsible for activity under your account.
• Only record patients where you have the consent required under your state and local law.
• Don’t misuse the service: no unlawful content, no attempting to access other practices’ data, no reselling without a written agreement.

4. Your data & HIPAA

Your practice owns its content. You grant us the limited rights needed to operate the service, storing, processing, and transmitting your content to provide the features you use. We do not sell it and we do not use it to train AI models. Handling of personal and health information is described in the Privacy Policy. Founder-led onboarding uses one electronic packet containing the Order Form, Software Subscription Agreement, and Business Associate Agreement (BAA). Production use with protected health information is prohibited until both parties sign; the executed BAA governs any conflict concerning PHI.

5. Subscriptions & billing

Plans are billed per office through Stripe. Starter and Growth include a monthly allowance of AI hours and additional hours can be purchased; the Practice plan includes unlimited visits subject to a fair-use policy. Monthly plans renew until cancelled; you can cancel any time and service continues through the end of the paid period. Annual plans are paid up front for the year. Fees are non-refundable except where required by law.

6. Availability & changes

We aim for high availability, but the service is provided “as is” without warranties of any kind. We may improve or change features over time and will give reasonable notice of material changes.

7. Liability

To the maximum extent permitted by law, our total liability for any claim is limited to the amounts you paid us in the twelve months before the claim. We are not liable for indirect or consequential damages, or for clinical decisions made by providers.

8. Termination

You may stop using Molaris at any time. We may suspend or terminate accounts that violate these terms. On termination you may export your data for 30 days before it is deleted.

9. Governing law & disputes

These terms are governed by the laws of the United States and of the state in which Molaris is principally operated, without regard to conflict-of-laws rules. We’ll try to resolve any dispute informally first, email us and we’ll do the same. If any provision is found unenforceable, the rest remains in effect.

10. SMS Terms

By providing your mobile phone number and consenting to receive text messages from your dental practice, you agree to receive transactional SMS communications through Molaris on behalf of your dental practice.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to unsubscribe.
• Reply HELP for assistance.
• Consent is not a condition of receiving dental treatment.
• Patients may withdraw consent at any time.

Patients can also contact their dental office or hello@getmolaris.com. Wireless carriers are not liable for delayed or undelivered messages. See the full SMS Consent & Opt-In Policy.

11. Who you’re contracting with

Molaris is an independently operated product. You can reach us any time at hello@getmolaris.com. We’ll update this section with our full legal entity details as the company is formalized.